MXA was engaged to deliver various services over three years through seven related engagements. During this time, MXA developed a detailed second pass business case including user research, business model development, information and system architectures, program plans and cost models.
The Department was given a tight time frame to complete the work associated with the development of a business case and secure the pre-approved ICT funding for the initiative. The program was expected to commence, meet the expectations of key stakeholders, and provide significant benefits to the users within the existing financial year.
MXA’s extensive experience in undertaking similar projects was beneficial in designing an approach. Key activities in the development of the business case included:
MXA worked collaboratively with the Department of Finance to gain agreement on the draft business case, supporting artefacts and cost models.
In addition, we supported DIIS in developing concrete program management strategies and plans to support the delivery of critical outcomes for the initiative ensuring all key decisions and their impact on benefits were well understood. This was facilitated through an Agile Framework MXA also developed that was used to drive the delivery of genuine user-centered work.
The program is an incredible exemplar of good planning and is one of the most successful in the Commonwealth government within the last five years. MXA has maintained a strategic relationship with the successfully completed Program.